Samsung
Samsung

Samsung introduces self-repair program in the UK

What To Know

  • The devices eligible for repair include the popular Galaxy S20, S21, and S22 smartphones, as well as the Galaxy Book Pro regular and Galaxy Book Pro 360 laptops.
  • While the collaboration with iFixit handled the program in the US, Samsung has partnered with parts distributors ASWO and 2Service to manage sales and distribution of the repair kits in Europe.
  • In Germany, the repair kits are priced at approximately €30, while the charging port and back panel for the Galaxy S20 cost around €50, and the display replacement amounts to €200.
  • With a focus on extending the lifespan of their devices, Samsung empowers users by offering tools and parts to repair supported devices, including the Galaxy S20, S21, and S22 smartphones, as well as the Galaxy Book Pro regular and Galaxy Book Pro 360 laptops.

Samsung, the renowned technology giant, has recently announced the expansion of its self-repair program to the UK and several European countries. This program, which was initially launched in the United States last year, aims to empower users by providing them with the necessary tools and parts to fix their supported devices.

The devices eligible for repair include the popular Galaxy S20, S21, and S22 smartphones, as well as the Galaxy Book Pro regular and Galaxy Book Pro 360 laptops.

In a statement, TM Roh, Samsung’s president and Head of Mobile experience, expressed the company’s commitment to prolonging the lifecycle of their devices. The objective is to encourage users to experience the optimized performance of their Galaxy devices for as long as possible. Samsung is dedicated to scaling up access to its self-repair program globally while simultaneously improving the repairability of its products.

Samsung Expands Self-Repair Program to UK and Europe, Empowering Users to Extend Device Lifespan

Expanding beyond the US, Samsung has introduced the self-repair program in various European countries, including the United Kingdom, Belgium, France, Italy, the Netherlands, Poland, Spain, and Sweden.

Samsung

While the collaboration with iFixit handled the program in the US, Samsung has partnered with parts distributors ASWO and 2Service to manage sales and distribution of the repair kits in Europe. The program is already live in certain European regions and is set to roll out in the UK by the end of June.

Owners of the Galaxy S20, S21, and S22 series will have the opportunity to replace specific parts of their smartphones, such as the phone screen, back glass, and charging ports.

Similarly, individuals with a Galaxy Book Pro can access seven essential parts for repairs, including the case front, case rear, display, battery, touchpad, power key with fingerprint reader, and rubber feet.

In Germany, the repair kits are priced at approximately €30, while the charging port and back panel for the Galaxy S20 cost around €50, and the display replacement amounts to €200.

As for the newer and higher-end models, such as the Galaxy S22 Ultra, the display replacement costs €310. Samsung has created a dedicated support page where users can find how-to videos and additional assistance.

By introducing the self-repair program, Samsung aims to empower its customers to take control of the maintenance and repair process for their devices. This initiative not only enhances customer satisfaction but also contributes to reducing electronic waste by extending the lifespan of Galaxy devices. By providing access to repair tools and parts, Samsung is making a significant step towards a more sustainable future.

By providing these resources and partnering with parts distributors, Samsung encourages sustainable practices and strives to improve the reparability of its products. The self-repair program signifies Samsung’s commitment to delivering optimized performance and longevity for Galaxy device users worldwide.

In conclusion, Samsung’s self-repair program has expanded its reach to the UK and several European countries. With a focus on extending the lifespan of their devices, Samsung empowers users by offering tools and parts to repair supported devices, including the Galaxy S20, S21, and S22 smartphones, as well as the Galaxy Book Pro regular and Galaxy Book Pro 360 laptops.

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